Cancellation Policy

Order Cancellation (Before Shipment)

Orders can be cancelled within 12 hours of purchase if they have not yet entered processing or dispatch. Once an order is processed or shipped, cancellation is not possible.

Cancellation After Dispatch

If you refuse delivery of a shipped order, two-way shipping charges and handling fees (where applicable) will be deducted from any refund.

Custom & Pre-Order Items

Custom or personalized items cannot be cancelled once production begins. Pre-orders may be cancelled within 24 hours of purchase.

Refunds for Cancelled Orders

Approved cancellations are refunded within 5–7 business days to the original payment method. Payment gateway fees may be deducted according to provider policies.

For cancellations, contact we@maiahhome.com.