Return & Refund Policy

 

This Returns & Refunds Policy applies to all purchases made on the Website operated by LSS Trends Private Limited (“Company”, “We”, “Our”, MAIA HHOME).

At MAIA HHOME, we take pride in delivering premium products crafted with care. While every product is inspected before dispatch, we understand that unforeseen issues may occur during transit. This policy is designed to ensure a fair, transparent, and efficient resolution process.

This Policy should be read along with the Terms & Conditions, Shipping & Delivery Policy, and Privacy Policy.

ELIGIBILITY FOR RETURNS

Return requests may be accepted only in the following cases:

  • Product received is damaged during transit

  • Product received is defective at the time of delivery

  • Product received is incorrect (different from what was ordered)

Returns are not accepted for:

  • Change of mind

  • Personal preference

  • Subjective dissatisfaction

All requests are subject to inspection and approval by the Company.

Eligible requests must be raised within 7 days of delivery.
Submission of a request does not guarantee approval.

NON-RETURNABLE & NON-REFUNDABLE ITEMS

The following items are not eligible for return or refund:

  • Sale or discounted products

  • Products purchased during promotional or clearance campaigns

  • Fragile or delicate items (including glassware, soaps, shower gels, scented candles, room sprays, reed diffusers, oils, and similar products))

  • Products damaged due to misuse or improper handling

  • Personalized or custom products once production begins

  • Used items or items without original packaging

Minor variations in color, texture, finish, size, or handcrafted characteristics are not considered defects.

MANDATORY INSPECTION ON DELIVERY

Customers must inspect products immediately upon delivery.

Any issue must be reported within 24 hours, supported by:

  • Clear photographs or videos

  • Packaging condition

  • Product condition

  • Nature of damage or defect

Failure to report within this timeframe may result in rejection.

PRODUCT CONDITION REQUIREMENTS

To be eligible for return:

  • Product must be unused, uninstalled, and unaltered

  • All original packaging, tags, manuals, and accessories must be intact

  • No tampering, repairs, or third-party intervention

Any violation will void eligibility.

VERIFICATION & APPROVAL

All return requests are subject to verification.

The Company reserves the right to:

  • Request additional evidence

  • Reject requests not meeting criteria

  • Offer alternate resolution methods

RESOLUTION OPTIONS

Based on inspection, the Company may offer one of the following at its discretion:

  • Repair

  • Replacement

  • Exchange

  • Partial refund

  • Store credit (MAIA Credits)

  • Full refund

The method chosen will depend on product condition and availability.

REFUNDS

Approved refunds will be processed within 10–15 business days to the original payment method or MAIA Credits if applicable.

  • No cash refunds

  • Bank or gateway delays are not Company’s responsibility

SHIPPING & RETURN PICKUP

  • Shipping charges are non-refundable

  • In approved cases of damaged, defective, or incorrect products, return pickup will be arranged by the Company at no cost

  • In all other cases, return shipping costs will be borne by the customer

EXCHANGE POLICY

Exchanges are allowed only for:

  • Damaged products

  • Defective products

  • Incorrect products

Exchange requests must be raised within 24 hours with proper evidence.

No exchanges for:

  • Change of mind

  • Personal preference

 

POLICY MODIFICATION

The Company reserves the right to modify this policy at any time.
Updates will be effective once published on the Website.

GRIEVANCE REDRESSAL

For any concerns, contact us via:
https://www.maiahhome.com/pages/contact