Product Review Policy

These Terms govern the submission of reviews, ratings, feedback, and testimonials (“Reviews”) for products purchased from LSS Trends Private Limited, operating under the brand MAIA HHOME (hereinafter referred to as “Maiahhome”, “we”, “our”, or “the Company”).

By submitting a Review through our website, mobile application, email, or any official channel, you agree to be bound by these Terms.

1. Eligibility

1.1 Reviews may only be submitted by genuine customers who have purchased or used Maiahhome products through official channels, including verified user accounts, order history, or invitation links.

1.2 Reviewers must be at least eighteen (18) years of age or the legal age of majority in their jurisdiction.

1.3 Employees, contractors, channel partners, influencers, designers, architects, or affiliates of Maiahhome may not submit Reviews unless such relationship is clearly disclosed and approved by the Company.

2. Content Standards

2.1 Reviews must be truthful, accurate, and based solely on personal experience with the product.

2.2 Reviews must not contain:

  • False, misleading, or exaggerated claims

  • Offensive, abusive, defamatory, or discriminatory language

  • Political, religious, or unrelated social commentary

  • Promotional content or third-party advertising

  • Copyrighted material without permission

  • Personal or sensitive data (phone numbers, addresses, financial details)

2.3 Reviews must remain respectful and aligned with Maiahhome’s brand values and tone.

3. Moderation & Publication

3.1 Maiahhome reserves the right to review, moderate, approve, reject, edit, or remove any Review at its sole discretion.

3.2 Reviews may be edited for grammar, length, formatting, or clarity, without changing the original intent or sentiment.

3.3 We may use automated systems, AI tools, or third-party services to detect:

  • Fake or fraudulent reviews

  • Duplicate or bot-generated content

  • Coordinated or malicious attacks

3.4 Maiahhome strives to publish both positive and negative Reviews that comply with these Terms.

3.5 Reviews may be removed if:

  • They violate these Terms

  • The product is discontinued

  • The content is outdated or irrelevant

  • Required by legal or regulatory authorities

4. License to Use Reviews

4.1 By submitting a Review, you grant Maiahhome a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, adapt, translate, publish, display, and distribute your Review in any media, including:

  • Website and mobile platforms

  • Marketing materials and catalogues

  • Social media and advertisements

  • Investor, PR, and brand campaigns

4.2 Your Review may be displayed with your first name, initials, username, city, or general location.

5. Ownership & Liability

5.1 You confirm that you are the original author of your Review and that it does not infringe any third-party rights.

5.2 You remain solely responsible for the content of your Review.

5.3 Maiahhome does not guarantee the accuracy or reliability of any Review and does not endorse customer opinions.

5.4 You agree to indemnify and hold harmless Maiahhome and its representatives against any claims arising from your Review.

6. Conflict of Interest Disclosure

6.1 Any reviewer with a professional, financial, or commercial relationship with Maiahhome must clearly disclose such relationship.

6.2 Failure to disclose conflicts of interest may result in permanent removal of the Review and user account.

7. No Compensation

7.1 Submission of a Review does not entitle you to any payment, reward, benefit, or compensation.

7.2 Submitting a Review does not create any employment, partnership, agency, or legal relationship with Maiahhome.

8. Privacy & Data Use

8.1 Reviews are public and may be visible to all users.

8.2 Do not include personal or sensitive data in Reviews.

8.3 Reviews may be retained indefinitely unless removal is requested by the reviewer or required by law.

8.4 You may request deletion of your Review by contacting Maiahhome customer support.

9. Brand Protection & Abuse Prevention

9.1 Maiahhome reserves the right to remove Reviews that:

  • Are part of coordinated attacks

  • Harm brand reputation without factual basis

  • Contain allegations unrelated to product experience

9.2 Reviews must focus strictly on product performance and customer experience.

10. Company Responses

10.1 Maiahhome may publish official responses to any Review.

10.2 Such responses form part of the public record and do not constitute legal admission.

11. Amendments

Maiahhome reserves the right to amend these Terms at any time.
The version applicable at the time of submission shall govern each Review.
Historical versions may be archived internally for compliance and audit purposes.

12. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.

For international users, Maiahhome may additionally comply with applicable local consumer protection and data protection laws.