Privacy Policy

Effective date: 01-01-2026.
This Privacy Policy describes how Maia HHome, operated by LSS Trends Private Limited
(“Company”, “We”, “Us”, “Our”), collects, uses, stores, discloses, and protects personal data of users (“You”, “Your”) who access or use the website www.maiahhome.com (“Website”).

We are committed to protecting your privacy and handling your personal data in a transparent, ethical, and lawful manner.

APPLICABILITY

This Privacy Policy applies to:

  • Visitors to the Website

  • Users who browse, register, or place orders

  • Users who interact with us through forms, emails, WhatsApp, or marketing communications

By using the Website, you consent to the collection and use of your personal data in accordance with this Privacy Policy and applicable laws.

PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

1. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account registration details

  • Communications sent to us (emails, inquiries, feedback)

2. Transaction Information

  • Order details

  • Payment confirmation status
    (We do not store your card, UPI, or bank details.)

3. Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions on the Website

  • Cookies and similar tracking technologies

PURPOSE OF COLLECTION AND USE

We collect and use your personal data for:

  • Operating and maintaining the Website

  • Processing orders and deliveries

  • Communicating order-related updates

  • Providing customer support

  • Improving website functionality and user experience

  • Sending promotional communications (only where permitted)

  • Preventing fraud and misuse

  • Complying with legal and regulatory obligations

We do not collect data beyond what is necessary for these purposes.

LEGAL BASIS FOR PROCESSING

Your personal data is processed based on:

  • Your consent

  • Performance of contractual obligations

  • Compliance with legal obligations

  • Legitimate business interests

By submitting personal data through our forms or platforms, you expressly consent to such processing.

SHARING AND DISCLOSURE OF PERSONAL DATA

We may share personal data only with:

1. Service Providers

Trusted third parties assisting with:

  • Payment processing

  • Logistics and delivery

  • Website hosting

  • Analytics and marketing tools

All service providers are bound by confidentiality and data protection obligations.

2. Legal Authorities

Where required by law, court orders, or government requests.

We do not sell, trade, or rent your personal data under any circumstances.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tools to:

  • Improve user experience

  • Analyse website performance

  • Enable marketing activities

You may control cookies through your browser settings.

DATA RETENTION

We retain personal data only as long as necessary to:

  • Fulfil business and legal purposes

  • Resolve disputes

  • Enforce agreements

Once no longer required, data is securely deleted or anonymised.

DATA SECURITY

We implement reasonable and industry-standard security measures including:

  • HTTPS encryption

  • Secure servers and infrastructure

  • Restricted internal access

  • Regular system monitoring

Only authorised personnel can access personal data on a need-to-know basis.

DATA BREACH RESPONSE

In the event of a personal data breach, the Company shall:

  • Investigate the incident immediately

  • Notify affected users without undue delay

  • Inform regulatory authorities where required

  • Take corrective and preventive actions

USER RIGHTS

Subject to applicable laws, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Withdraw consent for marketing

  • Request deletion of data

  • Request a copy of your data in a portable format

Requests can be made via the Contact Us page.

AUTOMATED DECISION MAKING

We may use analytics tools for:

  • Website improvement

  • Marketing optimisation

  • Customer experience analysis

We do not use automated systems that make legal or significant decisions without human involvement.

THIRD-PARTY LINKS

Our website may contain links to third-party platforms.

We are not responsible for their privacy practices and recommend reviewing their policies separately.

CHILDREN’S PRIVACY

The Website is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

DATA PROTECTION OFFICER

For privacy-related concerns, you may contact:

Data Protection Officer
LSS Trends Private Limited
Email: we@maiahhome.com
Address: #40,1st cross, C S I Compound, Mission Road,
Bengaluru-560027, Karnataka. India.

GOVERNING LAW

This Privacy Policy is governed by the laws of India and is compliant with:

  • Information Technology Act, 2000

  • SPDI Rules, 2011

  • Digital Personal Data Protection Act, 2023

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on the Website and continued use constitutes acceptance.

GRIEVANCE REDRESSAL

For any grievances or complaints, please contact us through:

https://www.maiahhome.com/

We will make best efforts to resolve concerns promptly and transparently.