Shipping & Delivery

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, and handled on the Website https://www.maiahhome.com, operated by LSS Trends Private Limited (“Company”, “We”, “Our”, “MAIA HHOME”).

By placing an order on the Website, you agree to the terms mentioned in this Policy. This Policy should be read together with the Terms & Conditions and Return, Refund & Cancellation Policy.

DELIVERY REGIONS & ESTIMATED TIMELINES

Domestic (India)

  • Standard Delivery: 12–15 business days from the date of dispatch.

  • Delivery timelines are estimates only and may vary based on:

    • Location

    • Courier partner

    • Weather or government restrictions

    • Operational or logistical factors

Delivery is currently available only within India. International shipping may be introduced in the future.

ORDER PROCESSING

  • Orders are usually processed within 1–2 business days after successful payment.

  • Orders placed after 2:00 PM IST will be processed on the next business day.

  • Sundays and public holidays are not considered business days.

  • Order confirmation does not mean the order has been shipped. Shipping confirmation will be shared separately.

Some products may be made-to-order or handcrafted, in which case processing time may be longer. Such timelines will be communicated at the time of purchase.

SHIPPING CHARGES

  • Shipping charges are calculated at checkout based on:

    • Product weight

    • Delivery location

    • Shipping method

  • Free standard shipping is available on domestic orders above ₹1,000 or during promotional periods.

  • Express or special delivery services may carry additional charges.

  • MAIA reserves the right to revise shipping charges at any time.

DUTIES & TAXES

  • All domestic orders include applicable GST.

  • For international orders (when enabled), customs duties, import taxes, and local charges will be borne by the customer unless stated otherwise.

DELIVERY METHODS

Orders are shipped using trusted third-party logistics partners such as Delhivery and Shiprocket.

  • Standard and express delivery options may vary by location.

  • Large or multiple-item orders may be shipped in separate packages.

  • Tracking details will be shared once the order is dispatched.

REMOTE & NON-SERVICEABLE AREAS

Some pin codes may fall under remote or non-serviceable locations.

  • Delivery timelines for such locations may be extended.

  • In rare cases where delivery is not possible, MAIA HHOME reserves the right to cancel the order and process a refund as per policy.

INSPECTION UPON DELIVERY

Customers must inspect the package at the time of delivery.

You are requested to:

  • Check outer packaging for damage or tampering.

  • Refuse delivery if the package appears severely damaged or opened.

  • Take clear photos or videos before opening.

Any damage, defect, breakage, or missing item must be reported within 24 hours of delivery, along with photo/video evidence.

Failure to report within this period may result in the claim being declined.

PARTIAL DELIVERY / MISSING ITEMS

If your order arrives in multiple shipments or if any item is missing:

  • Please wait for 48 hours to allow all packages to arrive.

  • If still missing, contact MAIA support with:

    • Order ID

    • Photos of received items

    • Unboxing video if available

FRAGILE & HANDCRAFTED PRODUCTS

Certain products such as glassware, décor items, mirrors, lamps, or handcrafted goods require special handling.

Minor variations in:

  • Color

  • Texture

  • Finish

  • Air bubbles or handmade marks

are natural characteristics and do not constitute defects.

Claims for fragile products will only be considered if inspection and reporting guidelines are followed.

HEAVY / LARGE ITEM DELIVERY

For large or bulky products:

  • Delivery is limited to ground-floor or building entrance unless otherwise specified.

  • Lift availability, internal movement, and installation are not included unless explicitly mentioned.

  • White-glove or assisted delivery services may be introduced in future at additional cost.

FAILED OR DELAYED DELIVERIES

Courier partners will attempt delivery up to two times.

Delivery may fail due to:

  • Incorrect address

  • Unavailability of recipient

  • Refusal to accept delivery

In such cases:

  • Re-delivery may be attempted

  • Or the order may be returned to origin

  • Additional charges may apply for re-shipping

MAIA HHOME is not responsible for delays caused by:

  • Courier disruptions

  • Weather

  • Government restrictions

  • Force Majeure events

RISK OF LOSS OR DAMAGE

Risk of loss or damage transfers to the customer upon successful delivery.

MAIA HHOME is not liable for:

  • Incorrect address details

  • Customer refusal of delivery

  • Delays caused by third-party logistics providers

THIRD-PARTY LOGISTICS DISCLAIMER

MAIA HHOME uses independent third-party courier partners for shipping.

MAIA HHOME does not control or operate these services and shall not be responsible for:

  • Delay

  • Misdelivery

  • Transit damage

  • Service failures

Claims related to transportation will be governed by the courier partner’s policies.

GRIEVANCE REDRESSAL

For any queries, complaints, or delivery-related issues:

Please contact MAIA HHOME via the Contact Us page:
https://www.maiahhome.com/pages/contact

Response timelines:

  • Initial response: within 48 working hours

  • Escalated cases: resolved within 7 working days wherever possible

MAIA HHOME DELIVERY PROMISE

At MAIA HHOME, we aim to ensure every order reaches you safely, on time, and in perfect condition. While logistical challenges may arise, our team is committed to resolving issues fairly, transparently, and professionally.