Terms & Conditions

Effective Date: 01-01-2026

1. Acceptance of Terms

By accessing or using the website https://www.maiahhome.com (“Website”), you agree to be bound by these Terms & Conditions, our Privacy Policy, and all other applicable policies.
If you do not agree, please discontinue use immediately.

2. About the Company

MAIA HHOME is a brand owned and operated by LSS Trends Private Limited, registered in Bangalore, Karnataka, India.
The Website is operated for showcasing and selling curated home textile, décor and lifestyle products.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into a contract under Indian law.
We reserve the right to refuse access or terminate accounts without notice if eligibility is breached.

4. Products & Representation

Product Display

All images, descriptions, videos, colours, and measurements are representative only.
Actual products may vary due to:

  • Lighting

  • Screen resolution

  • Handcrafted processes

  • Natural materials

Such variations are not defects.

Natural & Material Variations

Handcrafted and natural products may have differences in texture, shade, finish, or size.
These are features, not flaws, and do not qualify for return or refund.

Product Care & Aging

Natural wear, oxidation, fading, patina, or aging over time is normal and does not constitute a defect.

4A. Home Textile, Sensory, Decor & Lifestyle Products Disclaimer

(Applicable to bedsheets, bedcovers, blankets, carpets, towels, curtains, bathrobes, foot mats, mattresses, pillows, mattress protectors, cushion covers, trays, dinner sets, tea sets, mugs, plates, candle holders, candle snuffers, photo frames, vases, artefacts, bookends, sculptures, decorative objects, soaps, shower gels, scented candles, room sprays, reed diffusers, oils, and any other similar products)

Product Use & Purpose

All products sold by MAIA HHOME are intended for personal domestic use only, unless stated otherwise.
Products should be used strictly in accordance with:

  • Care labels

  • Instructions provided

  • General household usage norms

Commercial or institutional use (hotels, rentals, spas, gifting services, staging, etc.) is at the customer’s own risk unless expressly agreed in writing.

Textile & Fabric Variations

Textile products may display:

  • Minor weaving irregularities

  • Colour tone differences

  • Texture variation

  • Shrinkage after wash

  • Dye bleeding in initial washes

These are inherent characteristics of fabrics and not manufacturing defects.

Bedding & Soft Furnishings

For mattresses, pillows, cushions, and bedding:

  • Comfort and firmness are subjective.

  • Compression and shape change over time is normal.

  • Indentations, softening, or flattening do not constitute defects.

No product guarantees any medical, orthopedic, or therapeutic outcome.

Towels, Bath & Robes

Absorbency improves after washes.
Shedding or lint in initial usage is normal.
Discoloration due to detergents, water quality, or misuse is not covered.

Carpets, Rugs & Mats

Handcrafted carpets may show:

  • Pattern variations

  • Colour shading

  • Edge irregularities

  • Pile differences

These enhance uniqueness and are not faults.

Tableware & Serveware

For dinner sets, tea sets, mugs, plates, trays, and glassware:

  • Slight differences in size, glaze, tone, or finish are natural.

  • Handcrafted ceramics may contain pinholes, bubbles, or glaze flow marks.

  • Breakage due to impact, misuse, thermal shock, or handling is not covered.

Decorative & Fragile Objects

For vases, sculptures, artifacts, bookends, photo frames, and similar items:

  • These are decorative items only and not load-bearing or safety-certified.

  • Fragile materials may chip, crack, or age over time.

  • Improper handling, cleaning, installation, or exposure to weather voids any claim.

    Skin & Personal Use

    Soaps, shower gels, and topical products:

    • Are for external use only.

    • Users should perform a patch test before full use.

    • Individual skin sensitivities, allergies, or reactions may vary.

    MAIA HHOME shall not be liable for any adverse reactions, allergies, irritation, or sensitivities arising from product usage.

    Fragrance & Inhalation

    Candles, room sprays, diffusers, and fragrance products:

    • Are for ambient scent purposes only.

    • Should be used in well-ventilated spaces.

    • Should be kept away from children, pets, and flammable materials.

    No Medical or Therapeutic Claims

    Any references to mood, relaxation, stress relief, wellness, or similar effects are descriptive only and do not constitute medical, therapeutic, or professional advice.

    These products are not intended to diagnose, treat, cure, or prevent any condition.

    Natural Ingredients & Variations

    Fragrance and wellness products may contain natural oils, extracts, or botanicals.
    Variations in colour, scent intensity, texture, or consistency are normal and not defects.

    Storage & Care

    Customers are responsible for proper storage as per usage instructions.
    Damage caused by heat, water, sunlight, moisture, chemicals, pets, misuse or improper handling may alter product quality.

    Such changes do not qualify for returns or refunds.

5. Availability & Discontinuation

All products are subject to availability.
We reserve the right to:

  • Modify

  • Withdraw

  • Discontinue

  • Replace
    any product without prior notice.

We are not obligated to maintain spares or continuity for discontinued products.

6. Pricing & Payments

All prices are in INR and inclusive of applicable taxes unless stated otherwise.

In case of pricing errors, we reserve the right to cancel orders and refund payments.

Payments are processed through third-party gateways. We do not store payment details and are not responsible for gateway failures.

An order is confirmed only upon dispatch, not payment.

7. Shipping & Delivery

Delivery timelines and policies are governed by our Shipping Policy available on the Website.

For international orders:

  • Customers are responsible for customs, duties, taxes, and import regulations.

  • We are not liable for delays or rejections by foreign authorities.

8. Returns, Refunds & Cancellations

All return and refund matters are governed by our Return Policy available on the Website.

Promotional coupons, loyalty credits, or referral rewards are not reinstated after refunds or cancellations.

9. Intellectual Property & Brand Rights

All content, designs, imagery, logos, patterns, and visual elements belong to MAIA HHOME.

You may not:

  • Copy

  • Resell

  • Reproduce

  • Modify

  • Commercially exploit
    any content without written consent.

Unauthorized use may result in legal action.

10. Brand Sovereignty

MAIA HHOME reserves full rights to:

  • Evolve its brand identity

  • Change product portfolio

  • Reposition pricing

  • Modify experiences
    without obligation to maintain previous representations.

11. Anti-Resale & Arbitrage

Products may not be purchased for:

  • Resale

  • Marketplace listing

  • Commercial redistribution
    without written authorization.

12. User Conduct

Users must not:

  • Misrepresent identity

  • Place fraudulent orders

  • Scrape data

  • Upload harmful content

  • Misuse brand assets

  • Create fake MAIA accounts/pages

We may suspend or terminate access without notice.

13. Content Usage Rights

Any reviews, testimonials, images, or content shared by users may be used by MAIA HHOME for marketing and communication without compensation.

14. Loyalty, Referral & Promotions

All loyalty programs, referrals, birthday rewards, and promotional offers:

  • Are discretionary

  • Have no cash value

  • Are non-transferable

  • May expire

  • May be withdrawn anytime

Misuse or fraud leads to permanent disqualification.

15. Data & CRM Usage

By using the Website, you consent to:

  • Email

  • SMS

  • WhatsApp

  • Retargeting ads

  • Personalized offers
    based on your activity and preferences, in accordance with our Privacy Policy.

16. Experience & Packaging Discretion

Visuals, packaging, gifting, or special experiences may vary and are not guaranteed for every customer or order.

17. Disclaimers

All services and products are provided “as is” and “as available.”
We do not guarantee uninterrupted service or error-free content.

Products are intended for decorative use and must be handled responsibly.

18. Limitation of Liability

Our total liability shall never exceed the amount paid for the product.

We are not liable for:

  • Emotional loss

  • Loss of goodwill

  • Indirect damages

  • Third-party failures

19. Indemnity

You agree to indemnify MAIA HHOME against losses arising from:

  • Misuse

  • Policy violation

  • False information

  • Legal breaches

20. Force Majeure

We are not liable for delays or failures caused by:

  • Natural disasters

  • Pandemics

  • Wars

  • Lockdowns

  • Internet or logistics failures

21. Internal Resolution First

All disputes must attempt internal resolution before legal proceedings.

22. Governing Law

All disputes are governed by Indian law.
Jurisdiction: Bangalore, Karnataka.

23. Grievance Redressal

All complaints can be raised via the Contact Us page.
We aim to resolve concerns within reasonable timelines.